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COVID-19 Getting Help

Please see below for the various ways you can access help during COVID-19

Nottingham City Council Support

Support for Vulnerable Citizens

The Government has issued advice for people who are clinically vulnerable. It is different to the situation in the first wave, when shielding measures were put in place locally with support from Government. While the full shielding measures are not in place, we want to reassure people that in Nottingham, the City Council is here to provide help and support.

If you yourself are clinically vulnerable or you are keeping an eye on a neighbour or family member who is, then please do ask for help if you need it by calling 0115 915 5555. There is also lots of advice on the Nottingham City Council website at

There are many voluntary, faith and community organisations that are providing support to people in your area. Please feel free to contact them directly for support if you wish. A useful list of these organisations can be found here.

The main guidance for clinically vulnerable people remains: Meet as few people as possible, avoid non-essential travel, reduce trips to the shops and work from home if you can.

For more information on help for clinically extremely vulnerable please click here.

Help for residents who are self-isolating

Nottingham City Council is offering financial support to those who have been asked to self-isolate after the 28th of September 2020 by NHS Test and Trace. To find out if you are eligible for support, click here.

You can also contact their Customer Hub on 0115 9155555 to find out more about support services that are available in the community to support with tasks such as picking up prescriptions and groceries.



Accessing Food Essential Supplies in Shops



  • Here is some information about jobs and benefits on Nottingham City Council's website.

Domestic Violence

Please visit our domestic violence page for services and contact details.


Please ring the Refugee Forum on 0115 960 1230, they have an advice line with interpreters speaking a variety of languages.

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