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COVID-19 Other Information for the Care Sector

Please click on the sections below.

Adult Social Care App

A dedicated app for the adult social care workforce in England has been launched to support staff through the coronavirus (COVID-19) pandemic. A communications toolkit to support the app has also been produced.

Care Workers Free Parking Pass

Clinical Commissioning Group (CCG) Information

  • The CCG are publishing a weekly newletter for providers called Care Matters, please use the links below to access: Care Matters - 6th April 2020.

Data Protection and Coronavirus

Information Commissioner's Office (ICO): Data Protection and What You Need to Know

Day Centres: Helping Day Centres to Unlock Lockdown

The National Institute for Health Research have produced a 2 part briefing paper aimed at day centre providers. 

The COVID-19, or Coronavirus, pandemic and the lockdown of society from March 2020 were unprecedented. Most day centres closed to regular users. The document aims to support day centre providers in the journey into a ‘new normal’ after the lockdown.

Discounts for Carers Website

Domestic and Sexual Violence and Drugs and Alcohol Information for Professionals

Equation: Domestic and Sexual Violence

Equation are now acting as the single point of contact for coordinating domestic and sexual violence services and advice for professionals and communities.

Please visit Equation's website for information for professionals and information on reducing the risk for survivors.

Crime and Drugs Partnership

Information and specialist support for a range of issues including substance use, gambling and domestic abuse.

CGL Jigsaw 

Information for under 21 year olds who may use substances, regarding CO19.

Easy Read Guidance for Coronavirus

An easy read guidance document explaining coronavirus has been produced for communities.


Please can all foodbank enquries go through the Golden Number and not directly to foodbanks as they risk being overwhelmed in coming weeks. This will enable us to relieve the pressure and refer appropriately. Additionally all food banks have gone from a collection to a delivery service because of the situation.

The Golden Number is: 0115 915 5555

The Golden Number: Support for Vulnerable Citizens

A Golden Number (915 5555) has been set up in Nottingham City in order to get support for people who cannot get out to get their groceries or medication due to the need to be shielded or because they are self-isolating. 

To support our vulnerable citizens to access help and support, today we have launched a message inviting citizens to call the City Council Customer Hub. 

Where we have local people who are self-isolating and need support? They can now call us if they don’t have trusted friends or neighbours to help with picking up and delivering their medicine, food and household supplies.

Our Customer Hub on 0115 915 5555 is the Golden Number that can connect our vulnerable citizens to community support groups and neighbourhood volunteer teams. This Golden Number is open 9am-5pm Monday to Friday or help can be accessed via this link.

Please also make sure all foodbank enquires are directed to the Golden Number in the first instance and not directly to foodbanks as they risk being overwhelmed in coming weeks. This will enable us to relieve the pressure and refer appropriately. Additionally all food banks have gone from a collection to a delivery service because of the situation

Letter of Thanks to the Social Care Workforce

Mask Fit Training

Fit Testing is only for the FFP2, FFP3 and their equivalents e.g. N95. These should only be used for aerosol generating procedures (AGPs) and these masks cannot be used without Fit Testing.

Details of the company doing mask fit training is below:

Dane at Essential Site skills:

NHS Volunteer Responders Extend Support to Health and Social Care Staff

NHS volunteers extend support to frontline health and social care staff

Frontline health and care staff will be able to access support from the hundreds of thousands of NHS volunteer responders.

Access via the portal for NHS Volunteer Responders.

Nottingham City Council Risk Assessments

Nottingham City Council Statement of Support

Please click here for Nottingham City Council's statement of support provided to contracted and non contracted providers during COVID-19.

Online Toolkit for Care Homes and Home Care

The Nottingham and Nottinghamshire Integrated Care System have created a live online toolkit for care homes and home care providers.

The Toolkit provides an overview of 11 key areas care home and homecare staff should be familiar with;

1) Admission and discharge criteria;
2) Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) including palliation and end of life plans;
3) Medications and symptom management;
4) Infection Prevention and Control (IPC) measures;
5) Timely access to and correct use of Personal Protective Equipment (PPE);
6) Testing and swabbing;
7) Death verification;
8) Access to emergency grief and bereavement support.
9) System Pathway alternatives
10) NHS Mail
11) Communication Channels

Oxygen Therapy: Guidance documents on use of Oxygen therapy outside acute settings during the COVID 19 pandemic

The documents below have been developed by NHS Clinical Networks to support clinical decision making in the use of oxygen therapy for specific patient groups or settings.

RideWise Emergency Bank for Essential Workers

RideWise have opened an Emergency Bike Bank to support essential workers in Nottingham(shire) during this crisis. RideWise is offering essential workers who are struggling to get to their homes, communities or workplaces a free bike to help them get around.  As a charity that have been a part of this community for over 15 years RideWise is committed to helping where they can because transport will become a major barrier for people without cars.  

People can email RideWise at and they'll match people with a suitable reconditioned and serviced bike to keep them moving (while our stocks last) - which will be increasingly important as public transport service reductions come into force across the City and County.

For more information please view this communiction from RideWise.

Safe and Well Checks: Online Referral Process

Nottinghamshire Fire & Rescue Service have a new online referral system for professionals requesting a ‘Self and Well check’.

Nottinghamshire Fire and Rescue Service are pleased to announce a new online referral process for Safe and Well visit requests from our professional partners for residents of Nottinghamshire who are, or maybe, at an increased risk of fire. The Service website will now have a separate area for ‘professionals only referrals’ that incorporates our fatal fire CHARLIE matrix: it can be accessed here:

You will need the following credentials to make the referral:- 

Agency Code:         agency

Password:               CharliePMx1

If you require any further assistance please contact:


Please be aware that there have been a number of scams targeting vulnerable people that have been reported to Nottingham City Council.

The scams involve someone:

  • Watching carers come and go from service users homes and knocking and telling the service user that the government has sent them to do their shopping.
  • Someone turning up at the house of a service user and telling them they have come to spray the house due to coronavirus and try to extract payment.

Please also see our dedicated page on scams for the public.

Sexual Health Information for Professionals

Please find links to flowcharts detailing the triage system for people wanting sexual health information and support:

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