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COVID-19 Other Information for the Care Sector

Please click on the sections below.

Adult Social Care App

A dedicated app for the adult social care workforce in England has been launched to support staff through the coronavirus (COVID-19) pandemic. A communications toolkit to support the app has also been produced.

Adult Social Care Winter Plan 2020-2021

Adult social care: coronavirus (COVID-19) winter plan 2020 to 2021

The government's ambitions for the sector and the challenges facing adult social care this winter.

Business Support and the Coronavirus

The document below details what business support is available to care providers and how to access it.

Care Providers - Business Support and the Coronavirus

Care Badges for Nottinghamshire Care Providers

Are you thinking about Care Badges for your workforce?

CQC registered services will be able to apply for the badges here at no cost.

Care Workers Free Parking Pass

Dementia Wellbeing in the COVID-19 pandemic

Dementia wellbeing in the COVID-19 pandemicNHS guidance to support your service.

Discounts for Carers Website

Domestic and Sexual Violence Information for Professionals

Equation: Domestic and Sexual Violence

Equation are now acting as the single point of contact for coordinating domestic and sexual violence services and advice for professionals and communities.

Please visit Equation's website for information for professionals and information on reducing the risk for survivors.

Crime and Drugs Partnership

Information and specialist support for a range of issues including substance use, gambling and domestic abuse.

Government Guidance

Domestic abuse: get help during the coronavirus (COVID-19) outbreak

Find out how to get help if you or someone you know is a victim of domestic abuse.

Drugs and Alcohol Information for Professionals

East Midlands Councils - COVID-19 Resources in relation to Asylum Seekers, Refugees and Migrants

The East Midlands Strategic Migration Partnership have been updating their webpage on COVID-19 daily with resources and guidance in relation to asylum seekers, refugees and migrants in the East Midlands, as well as those working with and supporting them. These resources are available to be saved and shared widely.

Easy Read Guidance for Coronavirus

An easy read guidance document explaining coronavirus has been produced for communities.

Flu Vaccination Campaign – Winter 2020-21

Please find a leaflet regarding the importance of flu vaccinations for health and social care workers.

The flu vaccine is recommended for all frontline health and social care workers in England and offers the best and safest protection against flu. The flu vaccination is FREE for frontline health and social care workers. It is the responsibility of employers to ensure both their staff and their residents/service users are adequately protected against infectious diseases. The Health and Social Care Act 2008 (DH 2015) provides regulations of infection prevention measures. Within this code it is highlighted that “health and social care bodies have a responsibility to ensure, as far as is reasonably practicable, that health and social care workers are free of, and are protected from exposure to infections that can be caught at work”.


Homelessness and Rough Sleeping - Government Guidance

Leaving Hospital to go to another Place of Care: Patient Leaflet

Leaving hospital to go to another place of care: patient leaflet

Leaflet given to patients before they are discharged to another place of care.

Looking After Family and Friends When They Leave Hospital Leaflet

Looking after friends or family when they leave hospital: leaflet

Leaflet for the family and friends of a person who needs ongoing care and support after leaving hospital.

Management of Medicines Guidance

Guidance for the Management of Medicines in Social Care Establishments

This document provides procedural guidance on managing medicines, primarily within care homes, but the principles can be applied to any social care settings where medications are ordered, stored and administered e.g. day services.

It has been developed to help service providers meet the requirements of current legislation, the Care Quality Commissions (CQC) five key questions and the National Institute for Health and Care Excellence (NICE) guideline on Managing Medicines in Care Homes (SC1). It also includes learning from medication incidents that have occurred and interpretation of common scenarios that staff may face when dealing with medication.

Masks: Do’s and Don’ts – guide to wearing a mask

Masks: Mask Fit Training

Fit Testing is only for the FFP2, FFP3 and their equivalents e.g. N95. These should only be used for aerosol generating procedures (AGPs) and these masks cannot be used without Fit Testing.

Details of the company doing mask fit training is below:

Dane at Essential Site skills:

NHS COVID-19 Contact Tracing App

NHS COVID-19 app launches across England and Wales - NHS COVID-19 app launches to help control coronavirus (COVID-19) transmission.

For further information about the app please visit our page of information on ASKLiON.

NHS Volunteer Responders

NHS volunteers extend support to frontline health and social care staff

Frontline health and care staff will be able to access support from the hundreds of thousands of NHS volunteer responders.

Access via the portal for NHS Volunteer Responders.

NHS Volunteer Responders open to referrals from housing professionals

Social housing and other providers can now directly refer tenants who need help with collecting shopping, medicines or other essentials for support from the NHS Volunteer Responders. The scheme will continue to be in place until at least December 2020.
Further details on who can receive support and how to refer:

Nottingham City Council Statement of Support

Please click here for Nottingham City Council's statement of support provided to contracted and non contracted providers during COVID-19.

Nottingham City Council Support for Vulnerable Citizens

The Government has issued advice for people who are clinically vulnerable. It is different to the situation in the first wave, when shielding measures were put in place locally with support from Government. While the full shielding measures are not in place, we want to reassure people that in Nottingham, the City Council is here to provide help and support.

If you yourself are clinically vulnerable or you are keeping an eye on a neighbour or family member who is, then please do ask for help if you need it by calling 0115 915 5555. There is also lots of advice on the Nottingham City Council website at

There are many voluntary, faith and community organisations that are providing support to people in your area. Please feel free to contact them directly for support if you wish. A useful list of these organisations can be found here.

The main guidance for clinically vulnerable people remains: Meet as few people as possible, avoid non-essential travel, reduce trips to the shops and work from home if you can.

For more information on help for clinically extremely vulnerable please click here.

Online Toolkit for Care Homes and Home Care

The Nottingham and Nottinghamshire Integrated Care System have created a live online toolkit for care homes and home care providers.

The Toolkit provides an overview of 11 key areas care home and homecare staff should be familiar with;

1) Admission and discharge criteria;
2) Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) including palliation and end of life plans;
3) Medications and symptom management;
4) Infection Prevention and Control (IPC) measures;
5) Timely access to and correct use of Personal Protective Equipment (PPE);
6) Testing and swabbing;
7) Death verification;
8) Access to emergency grief and bereavement support.
9) System Pathway alternatives
10) NHS Mail
11) Communication Channels

Overview of adult social care guidance on coronavirus

Overview of adult social care guidance on coronavirus (COVID-19)

Information for adult social care providers on COVID-19 guidance and support.

Oxygen Therapy: Guidance documents on use of Oxygen therapy outside acute settings during the COVID 19 pandemic

The documents below have been developed by NHS Clinical Networks to support clinical decision making in the use of oxygen therapy for specific patient groups or settings.

‘Please give me space’ social distancing cards or badges

‘Please give me space’ social distancing cards or badges

Optional badges that can be used to show the carrier may have difficulties or concerns in maintaining social distancing.

Recruiting During COVID-19: Sharing Recruitment Solutions

Skills for Care have collated some recruitement solutions on their website, see info below:

Recruiting new workers can be challenging at any time, but during the COVID-19 pandemic this challenge has been even greater. We know that the sector has developed some innovative solutions over the past months; employer-led or led by local authorities, Local Enterprise Partnerships, local care associations or other local partnerships.

We’ve worked together with the Local Government Association, the Care Provider Alliance and ADASS to share examples, please see the Skills for Care website for further details.

RideWise Emergency Bank for Essential Workers

RideWise have opened an Emergency Bike Bank to support essential workers in Nottingham(shire) during this crisis. RideWise is offering essential workers who are struggling to get to their homes, communities or workplaces a free bike to help them get around.  As a charity that have been a part of this community for over 15 years RideWise is committed to helping where they can because transport will become a major barrier for people without cars.  

People can email RideWise at and they'll match people with a suitable reconditioned and serviced bike to keep them moving (while our stocks last) - which will be increasingly important as public transport service reductions come into force across the City and County.

For more information please view this communiction from RideWise.

Safe and Well Checks: Online Referral Process

Nottinghamshire Fire & Rescue Service have a new online referral system for professionals requesting a ‘Self and Well check’.

Nottinghamshire Fire and Rescue Service are pleased to announce a new online referral process for Safe and Well visit requests from our professional partners for residents of Nottinghamshire who are, or maybe, at an increased risk of fire. The Service website will now have a separate area for ‘professionals only referrals’ that incorporates our fatal fire CHARLIE matrix: it can be accessed here:

You will need the following credentials to make the referral:- 

Agency Code:         agency

Password:               CharliePMx1

If you require any further assistance please contact:


Please be aware that there have been a number of scams targeting vulnerable people that have been reported to Nottingham City Council.

The scams involve someone:

  • Watching carers come and go from service users homes and knocking and telling the service user that the government has sent them to do their shopping.
  • Someone turning up at the house of a service user and telling them they have come to spray the house due to coronavirus and try to extract payment.

Please also see our dedicated page on scams for the public.

Sexual Health Information for Professionals

Please find links to flowcharts detailing the triage system for people wanting sexual health information and support:

Supported Living Guidance

Supported living services during coronavirus (COVID-19)

Guidance for providers of supported living settings.

Temporary approval to suspend the need for signatures on prescriptions, dental and ophthalmic forms

Temporary approval to suspend the need for signatures on prescriptions, dental and ophthalmic forms

Temporary approval to suspend the need for patients to sign prescription, dental and ophthalmic forms for a period of 5 months to 31 March 2021.

TLAP Report on Impact of Covid-19 on People Who Access Care and Support

TLAP insight group report, A Telling Experience,

The report looks at the impact of Covid-19 on people who access care and support – a rapid evidence review with recommendations. 

Top Tips for Care Settings from Public Health

Please find our “Top tips” for care settings from Public Health. 

We would encourage you to display this poster in a prominent place within your office/staff rooms and circulate with your staff. 

Translations: Coronavirus Campaign Materials

Nottingham City Council have a page dedicated to coronavirus campaign materials that have been produced in multiple languages and formats.

Please visit:

Voluntary, Community and Social Enterprise Organisations - Financial Support and Guidance

Volunteering - Enabling safe and effective volunteering during coronavirus (COVID-19)

Enabling safe and effective volunteering during coronavirus (COVID-19)

This guidance aims to help organisations and groups understand how to safely and effectively involve volunteers during the pandemic.

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