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COVID-19 Official Guidance for Providers

How to Notify Cases of COVID-19

  • Guidance for care homes on how to report cases of COVID-19 - Public Health England letter and briefing paper for care homes - please use this briefing paper to know how to report cases of COVID-19 to Public Health England. Please note the email address in the briefing paper is incorrect, the email address for reporting cases of COVID-19 is

Using PPE


Please visit the Testing information page for information on government guidance for care homes and home care providers.

Social Distancing, Sheilding and Isolation

National and Local Covid-19 Restrictions

Vaccination Programme

Infection Prevention Control


Hospital Discharge



  • Delegating medicines administration - guidance from the CQC
  • Guidance for the Management of Medicines in Social Care Establishments - This document provides procedural guidance on managing medicines, primarily within care homes, but the principles can be applied to any social care settings where medications are ordered, stored and administered e.g. day services. It has been developed to help service providers meet the requirements of current legislation, the Care Quality Commissions (CQC) five key questions and the National Institute for Health and Care Excellence (NICE) guideline on Managing Medicines in Care Homes (SC1). It also includes learning from medication incidents that have occurred and interpretation of common scenarios that staff may face when dealing with medication.

Mental Capacity


  • The Infection Prevention Society has produced some training specifically for care home settings, the training is available in this document or by looking on the IPS website.
  • Infection Control E-Learning Course from SCiE - Infection prevention and control are essential to prevent the spread of coronavirus (COVID-19). This video-based course for care providers in care homes and home care will teach you about the spread of infection and what you can do to protect both yourself and the people you care for. 
  • SCiE Delivering Safe, Face to Face, Adult Day Care: As the restrictions of lockdown are eased, this guide aims to support you, day care managers, social workers, commissioners and providers, to restart or continue activities. It is focused on community-based day services, day centres (with and without personal care), including specialised day centre environments, and those with outdoor spaces.

Adult Social Care Support

Supporting Adults with Learning Disabilities

Care Home Guidance

Homecare Guidance

Adult Day Centre Guidance

Supported Living Guidance

Supported living services during coronavirus (COVID-19)

Guidance for providers of supported living settings.

Direct Payment Guidance

Other Relevant Government Guidance for Professionals

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