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COVID-19 Information for Homecare Providers

Government Guidance

Support for Clinically Extremely Vulnerable

Are you or someone you know Clinically Extremely Vulnerable (CEV)? 

If so please look at the CEV information on Nottingham City Council's website to find out more.

Reporting Outbreaks of Covid

COVID outbreaks – Nottingham City and Nottinghamshire County Homecare and Supported Living providers

Home care and Supported Living and Extra Care providers are reminded that they must report any COVID outbreaks to Public Health as well as updating the Capacity tracker.

The contact details for Public Health are :


Phone: 0344 2254 524

Testing for Homecare Workers

Coronavirus (COVID-19) testing for homecare workers

Sets out how homecare agencies in England can order regular tests for their homecare (domiciliary care) staff.

Homecare workers to be tested weekly for COVID-19

Care workers looking after people in their own homes will be offered weekly coronavirus tests from Monday, the government has announced.

For more information on testing please click here.

How to Access and Update the Capacity Tracker

23rd August 2021: Revised COVID and Flu Questions

We would like to update you on the forthcoming changes to the COVID and Flu Vaccination information captured within Capacity Tracker. These changes are anticipated to take place evening of 31st August 2021. 

For Care Home and Hospice providers, we will no longer require you to split out workforce vaccination levels by role type (nurses, care-giving staff, non-care giving staff) and instead only require you to update the total numbers of residents/patients, directly employed staff and agency/bank staff vaccinated for the following revised items:

  • Number currently known to have received the first dose
  • Number currently known to have received the second dose
  • Number currently known to have received a COVID vaccination booster
  • Number currently known to have received this season's flu vaccination 

For Home Care providers we require you to update total numbers of staff who have face-to-face contact with people you support for the following revised vaccination items:

  • Number currently known to have received the first dose
  • Number currently known to have received the second dose
  • Number currently known to have received a COVID vaccination booster
  • Number currently known to have received this season's flu vaccination 

Care Homes, Hospices and Home Care Providers

  • COVID vaccination statuses “known NOT to have received” & “not yet known / undisclosed”

Care Home (ONLY)

  • COVID Vaccination Team Visit Information


Help & Guidance

Further guidance will be made available after these system changes are applied (scheduled for evening 31/08/21) in the What's New section of the Resource Centre

April 2021: Capacity Tracker – reporting of second dose vaccination data required from Thursday 15 April

From Thursday 15 April, additional questions will be added to Capacity Tracker to record the numbers of staff and (for care homes) residents who are known to have received their second dose of the COVID vaccinations. Additional questions will be added for care homes and hospices, homecare providers, and also the data submission from local authorities (COVID-19 Vaccination of Social Care Workers - LA Cohort 2 Additional Collection) which has been in place since February. As a reminder, councils are requested to update this submission on a weekly basis by 5pm on a Monday to feed into the national overview of progress. Data is published weekly and currently indicates very low cohort vaccination levels in some local authorities.

Further details on the second dose questions are attached. Please contact if you need further guidance.

Guidance for Domiciliary Care Providers – How to Access and Update the Capacity Tracker

Please find above guidance for home care providers, on how to access and update the Capacity Tracker with the relevant information.  Please read this document to clarify the process and confirm what you need to do and how to do it.

Providers are reminded to complete the tracker on a daily and weekly basis. Support Q & A sessions are taking place on a weekly basis with the National Support team, every Tuesday from 1.00 to 2.00pm. Providers are strongly encouraged to prioritise these sessions as they will be able to submit any questions and request support from the team. If you need the links for this session please contact 

Free Training

Online Toolkit for Care Homes and Home Care

The Nottingham and Nottinghamshire Integrated Care System have created a live online toolkit for care homes and home care providers.

The Toolkit provides an overview of 11 key areas care home and homecare staff should be familiar with;

1) Admission and discharge criteria;
2) Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) including palliation and end of life plans;
3) Medications and symptom management;
4) Infection Prevention and Control (IPC) measures;
5) Timely access to and correct use of Personal Protective Equipment (PPE);
6) Testing and swabbing;
7) Death verification;
8) Access to emergency grief and bereavement support.
9) System Pathway alternatives
10) NHS Mail
11) Communication Channels

New quick guide: Providing care and support at home to people who have had COVID-19

Providing care and support at home to people who have had COVID-19

This quick guide will help home care workers and personal assistants to provide care and support to people who have left hospital after having COVID-19. It explains what to expect as these people return to their lives at home under new circumstances

Latest Updates

1st September 2021: FAO All Providers - Self-isolation information and risk assessment documentation

From 16 August, staff members notified that they are a contact of a COVID-19 case are not required to self-isolate if they are fully vaccinated. Fully vaccinated means it has been at least 14 days since the staff member completed a full course of an MHRA approved NHS administered vaccine. 

Care Providers will no longer be required to notify the Director of Public Health, when staff members who are close contacts of a COVID case, return to work. However, it remains advisable for workplaces to keep their own record of risk assessments, vaccination status and PCR and LFT test results. 

The following apply to all staff returning to work following this exemption:

  • the staff member should not have any COVID-19 symptoms
  • the staff member should immediately arrange for a PCR test, either through their workplace arrangements or via the NHS Test and Trace service, and the result of this PCR test should be negative prior to returning to work
  • following the negative PCR result, the staff member should undertake a daily lateral flow test for 10 days following their last contact with the case (even on days they are not at work)
  • if a staff member has had a SARS-CoV-2 infection in the past 90 days, they should not have a PCR test and should only undertake daily lateral flow tests
  • on days the staff member is working, lateral flow test should be taken before starting their shift, and the result should be negative
  • the staff member should comply with all relevant infection control precautions and PPE should be worn properly throughout the day
  • if the staff member works with patients or residents who are highly vulnerable to COVID-19 (as determined by the organisation), a risk assessment should be undertaken, and consideration given to redeployment during their 10 day self-isolation period 

If unvaccinated or partially vaccinated, then staff must self-isolate. If a staff member is exempt  (because they are under 18, unable to be vaccinated due to medical reasons or are taking part or have taken part in a clinical trial for a COVID-19 vaccine) they must still self-isolate or be re-deployed with the mitigating actions outlined above. 

The links below provide guidance and information that may be useful in formulating your risk assessments:

COVID-19: management of staff and exposed patients or residents in health and social care settings - GOV.UK (

Letter to NHS organisations (not care organisation) from Prerana Issar, NHS Chief People Officer, Ruth May,  Chief Nursing Officer and Dr Nikita Kanani, Medical Director for Primary Care.

25th August 2021: Update - COVID Positive Working

In relation to Covid positive working, DHSC has confirmed it is content with the current approach whereby substantiated cases of covid positive working are referred to / considered by local authorities as part of existing safeguarding processes. It will continue to be the discretion of local authorities, on a case by case basis, as to whether or not cases are referred to the police.

Whilst no change in role is proposed for LAs and/or CQC, DHSC has reiterated the view that deploying covid positive staff is unacceptable practice and providers, LAs and regulators remain responsible for ensuring this does not take place.

ADASS has produced its own advice note on positive working here