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COVID-19 Communications from Nottingham City Council

Please click below to see all previous communications from Nottingham City Council.

13th May 2020: Type II Masks

The LRF have issued Type II masks. Whilst our records suggest that none of these masks have been distributed to colleagues in Nottingham we request you check that all the masks you’ve received are Type IIR.

Type II masks are not fluid resistant so can be used as a surgical mask, for example when preparing food for someone in the extremely vulnerable shielding group, but cannot be used in a direct and/or personal care situation. Please follow the infection prevention control guidance below and Nottingham City Council summary guidance (Please see PPE info on ASKLiON)

https://www.gov.uk/government/publications/wuhan-novel-coronavirus-infection-prevention-and-control

If you require PPE, including fluid resistant IIR masks please complete the order form email to ppe@nottinghamcity.gov.uk

11th May 2020: Recall Notice for Tiger Eye Protector Product

Official notification was received from the Department of Health and Social Care stating that Tiger Medical Products protective goggles and frames supplied through the National Supply Chain and distributed by the LRF do not meet the current requirements for splash protection and therefore should not be used whilst we have sustained transmission of COVID-19. 

Please see the attached messages (below) regarding Tiger Eye Protectors. Please read as a matter of urgency.

28th April 2020: Keyworker Testing Update

Dear Provider, 

Following the Government’s announcement of the expansion of testing for keyworkers there have been some changes to the current testing processes for keyworker staff. 

This is best used for keyworkers who are self-isolating who have symptoms of coronavirus and it is most effective when the member of staff is 3 days. 

There are now two ways by which keyworkers can be tested:

1.       Employer Referral – for testing at the Regional Test Centre 

Employers will have to register onto the Portal by emailing portalservicehelpdesk@dhsc.gov.uk

Instructions on the portal can be found on the link below.

The Employer will be responsible for referring workers for a test, but then it will be for the worker to arrange the appointment directly with the test centres.

Results are emailed to the employee directly.

We have some guidance notes on how to use the portal and some FAQs which we hope you will find useful, please see the links below.

If you have any queries about the employer referral process please email opshub@dhsc.gov.uk

2.       Employee Self-Referral – for testing at the Regional Test Centre or request a home testing kit.

Staff can access information on this weblink or https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested and book a test here: 

https://self-referral.test-for-coronavirus.service.gov.uk/

We also have attached some guidance for employees if they wish to share with your staff, see links below.

Employees can contact helpline if they have any questions on 0300 303 2713.

Please find:

23rd April 2020: Testing Update

We recently sent communication about the testing programme for staff to be tested at one of our test centres in Nottingham. The email below contains information about the process for home testing for any keyworker who is displaying symptoms of Covid 19. This programme is being led by Tim Locke from the Department of Health

Please read Tim’s email below and the attached guidance carefully (on this link and in downloads section), and if you have any queries or are interested in taking up this offer,  please contact Tim.Locke@dhsc.gov.uk or Tel: 07779 770013 as soon as possible. 

Further information is detailed below,   

Background:

As you are well aware the government is rolling out testing for all front line workers.  There are four ways in which testing can be done: At home, by a mobile and a pop or satellite drive through, or a fixed drive through.  I am heading up the home testing and rolling this out. 

Our aim is to get people tested as quickly as possible using the best possible method.  Home testing is not the quickest way to get tested, 72 hours for results v 24hrs for drive through, but it could be the best option for many.  

Home testing is aimed at those who can’t get to a test centre so any reason, disability, too ill, no car, long drive etc being the main drivers for that.  The reason we would push people to a test centre would be speed of results and the test is done by a professional and will have less errors. 

Testing:

How it works today.  You will recognise this is moving very fast so information provided today can be replaced by something better tomorrow.  As of today the system is as follows. 

For each organisation I will need a point of contact.  The is the person who is going to upload the data into SharePoint.  One point of contact per organisation.  That person is responsible for getting names of front line workers on to the list.  I will need to know the name of your organisation and your email address to get you added. 

When you have a nominated person Raj will send you a spreadsheet for you to complete.  She will also send you a link to SharePoint.  

How it works today: 

Someone in your organisation is isolating this is because they have symptoms or someone they live with has symptoms.  

When the contact your organisation you will need to provide their name in full, national insurance number, email, adult or child with the symptoms, organisation.  This is for the front line worker only details, even if someone else has symptoms. 

14:00 each day is the deadline for collecting this information and uploading it to SharePoint.  If you are delayed phone me and let me know I will try and get you onto the list.

An email is then sent to the address’ provided in the spreadsheet with a link for front line workers to order tests.  It is limited to five per household, contact me if this is an issue. 

The kit it then sent using that information by Amazon. 

Once the kit is used they send the kit back using Royal Mail collection service, how to arrange that is provided. 

They should then get the results within 72 hours from Amazon delivery. This works on them sending it back within 24 hours of receipt. 

If they don’t have results there is a phoneline they can get in touch with. 

How it will work:

The main change which will happen will be this being moved to a digital platform which will bypass the uploading stage.  We are currently testing this, once it is out I will let you know.  Please note the roll out will be phased with test centres first. 

Three things to address: 

Capacity – we have it this is not a current issue, if you are going to ask for more than 500 tests please let me know and I will ensure this demand is met. 

Symptoms – The test only works on people with symptoms, as soon as someone is isolating because of symptoms within the house hold get them tested. 

National Insurance number – this is only used a unique identifier, as you can imagine there are many people with the same name. 

I am here to help you get your people tested and ensure we all stay safe while doing it, please get in touch if you have any questions. 

Many thanks

 

Tim 

Tim Locke

COVID-19 Key Worker Testing Programme

Tel: 07779 770013

Email: tim.locke@dhsc.gov.uk 

16th April 2020: PPE and Contact Details

Dear Provider, 

Further to recent communication, there have been some further developments in the guidance around the use of PPE. The changes apply both to national and local guidance and we would urge you to refer and ensure that you follow the latest guidance. You can access the updated guidance through the following link: 

https://www.asklion.co.uk/kb5/nottingham/directory/advice.page?id=84erNrePRBU

We require providers to continue to source PPE through their usual suppliers in the first instance. However if you are unable to obtain PPE through your usual route then please complete the form which is available on the link and return it to ppe@nottinghamcity.gov.uk  

In case there is a need to order through the emergency supply, providers will need to identify and nominate a representative within their organisation to order the PPE and to collect the PPE delivery. We will therefore be following up this email with a phone call to obtain the contact details from you. 

If you have any queries in relation to PPE please email cv19@nottinghamcity.gov.uk

14th April 2020: COVID-19 Testing for Key Workers

Re: COVID-19 Testing for Keyworkers

In order to support employers of key workers to maximise its workforce capacity at this time, the Collaborative Testing Programme has been set up to provide COVID-19 tests to key workers or symptomatic members of their household. Testing will allow staff who are self-isolating to return to work where tests are negative.

It is vital now that you support this programme of testing and triage all your staff currently not at work who are self-isolating (or any new staff phoning in unable to attend work due to self-isolation) to ensure they meet the eligibility criteria for testing below. It is critical that only eligible individuals are submitted for COVID-19 testing. This is to ensure efficacy of the test itself, and to ensure that all tests are being used to help get key workers who are isolating back to work.

Eligibility Criteria

  • Self-isolating because the key worker is symptomatic - this would mean that the key worker is the only eligible person in their household for a test
  • Self-isolating because a child (under 18) in their household is symptomatic, but the key worker is not – this means that only the under 18 household member of the family keyworker is eligible to come to a test centre to receive a COVID-19 test. As the household member is under 18 they should be accompanied by a parent/guardian. For under 18s please collect the parent or guardian’s data.
  • Self-isolating because an adult (over 18) in their household is symptomatic, but the key worker is not – this means that only the adult household member(s) of the keyworker is eligible to come to a test centre to receive a COVID-19 test. It is that household member(s) whose data must be collected with the key worker’s name noted. The key worker will not receive a test. If more than one household member is symptomatic, but not the key worker, then all household members should be tested.
  • Self-isolating for other reasons
  • If the keyworker is self-isolating for other reasons and is not themselves symptomatic, they are not eligible to be tested

The situation of the Key Worker must meet all of the following five criteria

  • The keyworker must be away from work, either because symptomatic or living with an AHC (affected household contact)
  • If the keyworker is self-isolating because they are symptomatic:
    • They must have had symptom onset at least 24 hrs ago but no more than 4 days ago
    • The symptoms must include 1 or more of:

- Continuous cough > 12 hours

- Fever of at least 37.8° (or have felt hot, if no thermometer)

- Runny nose (not merely occasional sneeze)

- Loss of sense of smell or taste

  • The keyworker must feel well enough to attend for screening
  • If the keyworker is self-isolating because an AHC is ill, that self-isolation must be between days 1-4 (day 0 is the day of first onset of symptoms).

To support providers to assess eligibility a Line Manager Triage Form is attached (in downloads section), along with some frequently asked questions that you may be asked by your staff.

To refer colleagues to be COVID-19 tested, the organisation must:

  1. Telephone self-isolating keyworkers and assesses their eligibility to attend the test centre – employers must ensure that only the right person/people are invited for tests (if this could be completed by 9.30am or as early as possible during the day it will enable some people to access same day testing, or not be excluded due to falling outside the 4 day window)
  2. Give the self-isolating worker the contact details of the Coordination team for self-referral as follows: Call: 0300 300 3000
  3. Ensure Occupational Health and/or line manager support is available for the individual post-test – you may want to ensure your organisation has a policy for staff whose tests are negative, and facilitating return to work

Once all key workers currently in self isolation have been contacted, this process then needs to be carried out daily thereafter for all key workers who subsequently fall into the criteria above or new key workers who call in to confirm they are self-isolating. When a member of staff rings in to report absence this triage should be carried out immediately at that time if the absence is COVID19 related.

If you have any queries, please contact – contracting@nottinghamcity.gov.uk please mark in the subject - COVID-19 testing

Information from CQC

You may also have received information from CQC in relation to staff testing with a link to an on-line form. This is an alternative route you can take to refer your staff for testing. 

On behalf of Nottingham City Council I would like to thank you for the work that you and your staff are doing during this current crisis to continue to be deliver services to our most vulnerable citizens. 

6th April 2020: Webinars on Admissions into Care Homes during COVID-19

Dear Provider, 

Please see link below giving details of webinars on Guidance on admissions to residential care. 

https://www.eventbrite.co.uk/e/covid-19-admission-and-care-of-people-in-care-homes-guidance-webinar-tickets-101622004150

3rd April 2020: Update to PPE Guidance - National and Local

Dear Provider, 

This link takes you to the national guidance for PPE. I have also attached our latest draft guidance (below). This has been amended to reflect the national guidance. We are just needing to ratify it through our management structure hence why it still says draft. Please use this in conjunction with national guidance to develop your own policies.


It is essential that stocks of PPE are conserved and deployed sensibly and used appropriately in accordance with national recommendations. This guidance is intended to help you to assess if PPE is required. It is important that you don’t use PPE when you don’t need to so we can maintain supplies and work together to protect our colleagues and citizens. 

Before considering whether PPE is needed, you should decide whether the contact needs to take place face‑to-face or could be delayed and if it needs to take place, decide whether it could take place electronically e.g. by phone or email. 

Two key factors should guide the assessment of whether PPE is appropriate or not and which PPE would be appropriate if required. These are:

  • Whether the citizen does or does not have COVID-19 (suspected or confirmed) or is self-isolating because a member of their family/household is symptomatic
  • Whether the colleague is having close personal contact such as providing personal care for an individual

Personal care can include services such as support with continence, washing and bathing, changing, assistance moving and/or feeding. It does not include cleaning, cooking or delivery of meals to a person’s home.

Under current national guidelines, PPE needs to be worn for all personal care. The requirements for PPE are identified in the attached protocols.

We recognise that some colleagues work in challenging contexts such as working with citizens:

  • Whose behaviour we cannot predict
  • Who may be aggressive
  • Who may not understand or cooperate with 2m social distancing

The requirements for PPE in these contexts should be carefully considered and agreed within service areas.

Symptoms which indicate COVID-19 include:

  • A high temperature – this means feeling hot to touch on the chest or back
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hour

We will update the guidance when we receive further information from the government.

 

2nd April 2020: Supplier List for PPE - Care Homes

Dear Provider,

Please find a list of DHSC suppliers

In order for you to be able to place an order with them you have to be an existing customer, or you need to be calling from a care setting, as they are not accommodating calls from anywhere else.

If you do decide to contact them to try to secure PPE supplies, please be clear about your service and that you are working in a Care environment so that they can help you.

25th March 2020: Emergency Food Supplies - Care Homes

We have heard from some of our residential providers that they are struggling to get food deliveries. If you are having issues with your local suppliers, please see attached list of wholesale food outlets in the downloads section of this webpage that you may wish to consider using. Some of the providers are also able to deliver toiletries and cleaning products.

25th March 2020: Payments to Providers - Important Information

In line with the Government Guidance and to ensure Providers are able to continue to deliver services during this difficult time.  I would like to confirm that we will continue to pay our providers as below.  Please contact us at asc.paymentqueries@nottinghamcity.gov.uk  if your activity significantly increases above the current levels or if you have any other payment queries.

Residential care

We will continue to make payments on schedule as normal every 4 weeks.  We will be paying you on 30 March 2020 for period 21 March 2020 to 17 April 2020 this payment is one week early initially due to our finance system shut down for two weeks – you would ordinarily have received this payment on 06 April 2020.  The finance system is no longer closing, however we thought it would be useful for you to still receive an early payment.  Your following payment will be sent on 04 May 2020 for period 18 April 2020 to 15 May 2020 and will continue 4 weekly thereafter. 

Homecare

Your next payment was due out on 13 April 2020 for period 15 February 2020 to 13 March 2020.  However, there was a plan to close down our finance system for 2 week and to support this we informed all our providers that we would be looking to make this payment 2 weeks early on 30 March 2020.    Our finance system is no longer closing for 2 weeks.  However, we felt it may be useful for providers to continue to get this payment early.  Your following payment will be processed on 8 April 2020 and will go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will then continue to make payments to providers based on a 3 month average (Period 10, 11 and 12) every 4 weeks until the crisis is over.

Provider portal – where you are able to do so please continue to update the Provider Portal – we understand this may not be possible at this time – however, if you are unable to use the portal please keep your own records around service delivery up to date, we will then reconcile at a later date when the crisis is over.

Day and Evening Services

Your next payment was due out on 13 April 2020 for period 15 February 2020 to 13 March 2020.  However, there was a plan to close down our finance system for 2 week and to support this we informed all our providers that we would be looking to make this payment 2 weeks early on 30 March 2020.    Our finance system is no longer closing for 2 weeks.  However, we felt it may be useful for providers to continue to get this payment early.  Your following payment will be processed on 8 April 2020 and will go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will then continue to make payments to providers based on a 3 month average (Period 10, 11 and 12) every 4 weeks until the crisis is over.

Provider Portal – due to the closure of Day and Evening Services there will be no requirement to complete the Provider Portal until this crisis is over and day and evening services resume.

CSE – Accommodation Based and Outreach

We wrote to providers recently to confirm that our finance system would be closed down for 2 weeks and that we will be looking to make payments 2 weeks early for period 15 Feb 2020 to 13 March 2020.   We asked providers where possible to send invoices in a week earlier.  Our finance system will no longer be closed for 2 weeks as originally planned.  However we will continue make the payment early on 30 March 2020.  All period 13 (15 Feb 2020 to 13 March 2020) invoices will continue to be processed/paid as normal.  We will then continue to make payments to providers based on a 3 month average (Periods 10, 11 and 12) from period 1 onwards.  The following payment will be processed on 8 April 2020 and go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will continue to make payments in this way every 4 weeks thereafter.  You do not need to send any invoices in for services delivered beyond period 13.  Any invoices receive during this period will be held. This will continue until the crisis is over.

Extra Care

We wrote to providers recently to confirm that our finance system would be closed down for 2 weeks and that we will be looking to make payments 2 weeks early for period 15 Feb 2020 to 13 March 2020.   We asked providers where possible to send invoices in a week earlier.  Our finance system will no longer be closed for 2 weeks as originally planned.  However we will continue make the payment early on 30 March 2020.  All period 13 (15 Feb 2020 to 13 March 2020) invoices will continue to be processed/paid as normal.  We will then continue to make payments to providers based on a 3 month average (period 9, 10, 11) from period 1 onwards.  A colleague will contact you shortly to confirm what your monthly average will be.  Please then continue to invoice for this amount 4 weekly until the crisis is over.  You can invoice one week prior to the end of the period to support your cash flow at this time.  We will aim to process by return so that you get paid as close as possible to period end.

If you have any other issues around service delivery and COVID-19 then please e-mail our single point of access at CV19@nottinghamcity.gov.uk

18th March 2020: Information Required for PPE Distribution

The time has come when our usual suppliers have run out of urgently required PPE – we have a stock in NCC but now we now to call on the government stockpile and as such need to put through our requirements.

Government suppliers will require one point of contact for both Local Authority and private providers across the city. Therefore we need a list of all care providers working within Nottingham City Council, plus the number of staff each employs (guesstimate if you don’t have these figures) and the number of citizens each provider supports.

Therefore please complete the workforce survey and the information below by the end of Thursday 19th March – email by return to confirm completion to cv19@nottinghamcity.gov.uk.

Total number of employees -

Total number of citizens supported -

Workforce survey link:

https://wh1.snapsurveys.com/s.asp?k=158462386228

11th March 2020: Emergency Planning Information Request for Homecare and CSE Outreach

Coronavirus Contingency Planning

Nottingham City Council and Providers  will need to work closely together  over the next few weeks to support any contingency measures that may need to be put in place in the management of the coronavirus and the impact this may have on service delivery in relation to Homecare and CSE – Outreach services.

To this end please can I ask that you send through a list of all the citizens you deliver care/support to funded by Nottingham City Council and any self-funded citizens within Nottingham City area.  For Nottingham City Council funded citizens we will need ID, Name, DOB, Address and Postcode on an excel spreadsheet.  For Self-funders we will need Name, DOB, Address and Postcode. 

For confirmation, we are able to ask for this information as we have duties under the provisions of the Care Act 2014 to promote the well-being of adults with needs for care and support within the authority’s area, this forms the legal basis for us to process the information under Article 6.1(e) of the GDPR (Public Task), as part of our contingency planning processes.    

We would like you to rate each citizen on the spreadsheet based on the following criteria: 

1 – visits must be completed by care worker as per care plan

2 – Flexibility around visits (times/length etc.)

3 – may be completed by relatives or non-trained staff.

An e-mail was sent to all providers recently reminding them of the importance of having information as up to date as possible and that each citizen should have something like this document completed so that the provider (and NCC) has an overview of support given and any risks.  Can you ensure that you do have the this or something similar (covering all the same content) completed for all your citizens and that they are stored in a central place.  We may need access to this information in the future.

If we or you as a provider need to implement contingency planning we will need to know as soon as possible and understand what services you are able to continue to deliver and to who  and who you would not be able to support.

Can I also ask for contact details  (telephone number and e-mail address) of two dedicated contact people  who will be available, if not for 24 hours a day, then from 7am to 11pm, 7 days a week in relation to contingency planning so that we are able to contact the most appropriate person should we need to if an emergency should arise or we need access to further information.

Please can you supply the above information as soon as possible and by the latest midday on Friday, 13 March 2020.   

If you have not completed this or have any questions please email CV19@nottinghamcity.gov.uk

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