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COVID-19 FAQs for Providers

Please find below some frequently asked questions for providers, if you have any further questions please email CV19@nottinghamcity.gov.uk

How do I get PPE? What is the correct process for putting on and taking off PPE? How do I dispose of PPE?

What is the process for getting tested?

What changes to our cleaning regime do we need to consider?

There is Government guidance around this, please visit decontamination in non-healthcare settings for information.

Will contracted providers be paid now on commissioned activity?

In line with the Government Guidance and to ensure Providers are able to continue to deliver services during this difficult time.  I would like to confirm that we will continue to pay our providers as below.  Please contact us at asc.paymentqueries@nottinghamcity.gov.uk  if your activity significantly increases above the current levels or if you have any other payment queries.

Residential care

We will continue to make payments on schedule as normal every 4 weeks.  We will be paying you on 30 March 2020 for period 21 March 2020 to 17 April 2020 this payment is one week early initially due to our finance system shut down for two weeks – you would ordinarily have received this payment on 06 April 2020.  The finance system is no longer closing, however we thought it would be useful for you to still receive an early payment.  Your following payment will be sent on 04 May 2020 for period 18 April 2020 to 15 May 2020 and will continue 4 weekly thereafter. 

Homecare

Your next payment was due out on 13 April 2020 for period 15 February 2020 to 13 March 2020.  However, there was a plan to close down our finance system for 2 week and to support this we informed all our providers that we would be looking to make this payment 2 weeks early on 30 March 2020.    Our finance system is no longer closing for 2 weeks.  However, we felt it may be useful for providers to continue to get this payment early.  Your following payment will be processed on 8 April 2020 and will go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will then continue to make payments to providers based on a 3 month average (Period 10, 11 and 12) every 4 weeks until the crisis is over.

Provider portal – where you are able to do so please continue to update the Provider Portal – we understand this may not be possible at this time – however, if you are unable to use the portal please keep your own records around service delivery up to date, we will then reconcile at a later date when the crisis is over.

Day and Evening Services

Your next payment was due out on 13 April 2020 for period 15 February 2020 to 13 March 2020.  However, there was a plan to close down our finance system for 2 week and to support this we informed all our providers that we would be looking to make this payment 2 weeks early on 30 March 2020.    Our finance system is no longer closing for 2 weeks.  However, we felt it may be useful for providers to continue to get this payment early.  Your following payment will be processed on 8 April 2020 and will go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will then continue to make payments to providers based on a 3 month average (Period 10, 11 and 12) every 4 weeks until the crisis is over.

Provider Portal – due to the closure of Day and Evening Services there will be no requirement to complete the Provider Portal until this crisis is over and day and evening services resume.

CSE – Accommodation Based and Outreach

We wrote to providers recently to confirm that our finance system would be closed down for 2 weeks and that we will be looking to make payments 2 weeks early for period 15 Feb 2020 to 13 March 2020.   We asked providers where possible to send invoices in a week earlier.  Our finance system will no longer be closed for 2 weeks as originally planned.  However we will continue make the payment early on 30 March 2020.  All period 13 (15 Feb 2020 to 13 March 2020) invoices will continue to be processed/paid as normal.  We will then continue to make payments to providers based on a 3 month average (Periods 10, 11 and 12) from period 1 onwards.  The following payment will be processed on 8 April 2020 and go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will continue to make payments in this way every 4 weeks thereafter.  You do not need to send any invoices in for services delivered beyond period 13.  Any invoices receive during this period will be held. This will continue until the crisis is over.

Extra Care

We wrote to providers recently to confirm that our finance system would be closed down for 2 weeks and that we will be looking to make payments 2 weeks early for period 15 Feb 2020 to 13 March 2020.   We asked providers where possible to send invoices in a week earlier.  Our finance system will no longer be closed for 2 weeks as originally planned.  However we will continue make the payment early on 30 March 2020.  All period 13 (15 Feb 2020 to 13 March 2020) invoices will continue to be processed/paid as normal.  We will then continue to make payments to providers based on a 3 month average (period 9, 10, 11) from period 1 onwards.  A colleague will contact you shortly to confirm what your monthly average will be.  Please then continue to invoice for this amount 4 weekly until the crisis is over.  You can invoice one week prior to the end of the period to support your cash flow at this time.  We will aim to process by return so that you get paid as close as possible to period end.

If you have any other issues around service delivery and COVID-19 then please e-mail our single point of access at CV19@nottinghamcity.gov.uk

Day Services have closed due to the coronavirus pandemic, will providers still be paid for this period of closure?

In line with the Government Guidance and to ensure Providers are able to continue to deliver services during this difficult time.  I would like to confirm that we will continue to pay our providers as below.  Please contact us at asc.paymentqueries@nottinghamcity.gov.uk  if your activity significantly increases above the current levels or if you have any other payment queries. 

Day and Evening Services

Your next payment was due out on 13 April 2020 for period 15 February 2020 to 13 March 2020.  However, there was a plan to close down our finance system for 2 week and to support this we informed all our providers that we would be looking to make this payment 2 weeks early on 30 March 2020.    Our finance system is no longer closing for 2 weeks.  However, we felt it may be useful for providers to continue to get this payment early.  Your following payment will be processed on 8 April 2020 and will go into your account shortly after for period 14 March 2020 to 10 April 2020.  We will then continue to make payments to providers based on a 3 month average (Period 10, 11 and 12) every 4 weeks until the crisis is over.

If you have any other issues around service delivery and COVID-19 then please e-mail our single point of access at CV19@nottinghamcity.gov.uk

How will I find the money to pay statutory sick pay (SSP)?

Please see the Government’s guidance on SSP, the government are providing support to businesses who pay SSP.

Are our staff classed as key workers?

If a staff member or person has already self isolated once can they do it again?

Here is the latest government guidance on ending self-isolation, please make sure you check the latest information before advising or actioning.

Care staff won’t go into a citizen's home because the next door neighbour has COVID-19, what should a provider do in this situation?

This is something providers should manage, it is not the citizen receiving care who has it but the neighbour. The provider has a duty of care to the person without it.

DOLs: how is this applied to citizens who should self-isolate?

Should home care report any cases to CQC/NCC?

Information from the CQC websiteThere are no changes to the requirements to make notifications or the system used to make them. You should notify us of deaths and of events that stop you carrying on your service ‘safely and properly’ (regulation 18). This will mean letting us know if your service operation is being negatively affected by COVID-19. It does not mean that you need to notify us of every single COVID-19 related issue.

Please also see CQC's information for providers and professionals, including suspension of routine inspections, when and how to notify of coronavirus cases and frequently asked questions.

What advice is there for providers who have a citizen with the virus or who are self -isolating for a period?

Please see guidance on gov.uk website

What social distance guidance should we be following?

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