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You Said, We Did

Your feedback is an important part of the Nottingham City Local Offer for Children and Young People with Special Educational Needs and Disabilities. The Local Offer is constantly being improved and we use your comments and suggestions to help us do this. 

We will continue to modify, expand and develop our Local Offer in response to feedback we receive. As we become aware of services and organisations offering support services, we regularly add their details to our directory.

We are constantly striving to make the Local Offer work better for you; therefore we welcome feedback from anyone who uses the website.

If you want to comment on the Local Offer there are a two of ways you can do this:

Have Your Say                                                    

You can complete a short survey about the Local Offer website. Let us know what your experience was of using the website.

Contact us

You can give us your comments or suggestions about services, providers or any other comments or suggestions.

What have we done in 2017?

We have worked with Statutory Services and Voluntary and Community Sector Organisations to meet the demands of SEND Reforms under the Children and Families Act 2014. In 2017 we had 44 new organisations added to our directory of services.

We updated our “What’s On” section which now hosts activities and events for disabled children and young people.

Our “News” section has published 37 disability related news articles.

We continued to work with the Rainbow Parents Carers Forum, taking part on the East Midlands Local Offer peer review. Recommendations and suggestions from the 2016 review were implemented onto the new website.

We have launched the Ask Lion website with a new web design and merged the Local Offer and Family Services Directories with the Adults Social Care Directory. This allows you to look for disability information for children, young people and adults all in the same place. The new website has a number of functionality improvements, including a responsive design for tablets and mobile phones.

In early 2017 we ran consultation sessions about the new website at Oak Field School. As a result of this we setup a trial for an online tool that uses Symbols to help visitors of the Local Offer website understand the written content better. We are currently reviewing the feedback collected.  

In 2017 we also setup questions on our webpages asking users if they could find what they were looking for. The response was positive with 72% of users saying that they could find what they were looking for.

VOICES Day

VOICES is about everybody working together.

This is called Co-production.

The VOICES Day held on 23rd May 2017 was about trying to make sure children and young people in Nottingham City who have special educational needs and disabilities (SEND), and their families, have good experiences.

These four key ideas helped us think about what is going well and what could be better: Welcome and Care; Value and Include; Communicate; Work in Partnership.

The day involved young people, parents and carers, and people from Health, Education and Care. It was a very positive day. People who came tried hard to make sure everybody had a chance to speak. They said there are a lot of really good things happening in Nottingham City but there is also more to do.

Good things:

Young People

  • Young people have lots of skills and ideas and they want people to listen to them
  • They value the support that they get from their families
  • They want to have the same chance to do things as other young people and not let their SEND get in the way
  • They like it when people help them follow their interests and support them to get out and about in their community
  • They want to be as independent as they can and feel positive about getting a job in the future

Parents and Carers

  • Nottingham City’s Rainbow Parents Carers Forum helps parents support one another
  • The Forum welcomes new members and is keen to reach out to more families
  • It works well with services and has drop-in clinics that help provide families with the right information from the right people at an early stage

 

Schools, colleges and settings

  • Nottingham City is very inclusive and wants children and young people with SEND to feel welcome and be supported in their local mainstream school
  • Specialist settings are highly regarded and manage transitions well
  • Staff in most settings work closely with parents and carers and spend time really getting to know families
  • They try hard to help young people have the support they need when they change schools or go to college

 

People from Health, Education and Care

  • Can work really well together with young people and their families
  • They are good at helping make sure very young children have the support they need, and that it carries on when they start school
  • They want to work together even better

 

Making things even better:

People who came to the VOICES day had lots of ideas for how things could get even better.  The VOICES team would like everybody to carry on working together so that these ideas make a real difference.

It will be important to encourage every school, setting and service in Nottingham City to listen to children, young people and their families. They also need to work with each other. Everybody should feel like an equal partner, especially children, young people and their parents and carers.

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