Nottingham On Call - Helping You Live Independently

At Nottingham on Call we exist to help our customers live independent lives, with the reassurance that we’ll always be there to help if someone has a fall, feels unwell or hurts themselves and needs assistance.

We know that as you get older or circumstances in your life change, it can become harder to live independently, but we also know how important it is that you’re able to stay in your own home.

You may find as a family member that you’re concerned about your Mum or Dad, Granny or Grandpa, other relative or family friend. You can’t always be there, but thanks to our 24 hour, seven days a week monitoring service, we can make sure someone is there if your loved one needs them.

We have a range of products and services available to help you or your loved one, to live an independent life at home.

At our Nottingham-based contact centre, our friendly local team will be on the end of the phone 24 hours a day, seven days a week, all year round.

This dedicated team takes more than 40,000 calls every month, 1,000 of which are critical and require an urgent response. Our call-centre operators are all trained in how best to deal with crisis situations, and are skilled in dealing with people in distress, while still alerting family, friends, or the emergency services.

Once you sign up to our Nottingham on Call service, a member of our team will visit your home to install your personal care alarm. This comes with a base unit, which is installed in your home using a phone line. This base unit responds to the button on a pendant, which you can wear around your neck or wrist. If you have a fall, are feeling very unwell, or are in need of help or assistance for whatever reason, you can press the button on your pendant and it will instantly call through to our contact centre.

Once you are connected, a member of the team in our local call centre will speak to you through the base unit in your home, to establish what the situation is. They will talk to you and try and make sure you’re able to communicate. The team is trained to know what signs to look out for in a person’s response. If they are at all concerned, they will contact the appropriate person – this may be a friend or family member, or in more extreme cases, this could be the emergency services.

When you sign up to Nottingham on Call, we will ask for the contact details of family or friends, living locally who we are able to contact in the event of an alert. Even if you live far away from your family member, we will still alert you to what has happened, as and when requested.

We know that every family is different, and everybody’s personal circumstances vary, so the way we respond to you, is tailored to your individual needs.

If you don’t have local family or friends, who are able to respond quickly in the event of non-medical emergency, don’t worry. We have a fleet of vehicles, and staff members working throughout the day and night. We will always have someone available if such an emergency arises.