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Assistive Technology Service

So what is Assistive Technology? - It is any piece of technology that helps people of all ages (and potentially their family/friend/careers and medical professionals) manage their health and wellbeing. This can be something as simple as a night light to help prevent falls in the dark or a text message that prompts someone to remember their medication.   It could also be in the form of a care alarm, linked to our  monitoring centre at Nottingham on Call, for emergencies or reassurance and in some circumstances, a mobile response service

We have been the main pendant and alarm service in the city of Nottingham for many years.  Nottingham on Call is now the lead for delivering an integrated assistive technology (AT) service.   

This integrated AT service, is about delivering a single service to citizens to support them with a wide range of social and/or health needs.  This is done by using a clever combination of a 24/7 call monitoring and response service, dedicated and knowledgeable staff and the use of state of the art technology and aids, to promote and support independent living, whist offering support and reassurance to family/friend/carers, in the knowledge that their loved ones will be safe at home.

Nottingham on Call has approximately 9,000 users connected at any one time and takes around 30,000 calls per month. As well as providing equipment installation and alert monitoring services and where applicable, a response service, we also provide a lone worker service.



Who to contact

Contact Name
Assistive Technology Service Advisors
Contact Position
Service Advisors
0115 746 9010
0115 746 9295
0115 746 9404

Where to go

Nottingham On Call
Willow View
The Woodlands

When is it on?

When is it on
The service advisors operate Monday - Friday 9am - 5pm however, you can email the address above 24 hours a day 365 days a year, to enquire or make a referral to the service and this will be picked up the next working day. If you need to speak to someone urgently out of hours, you can call 0115 746 1640

Other Details


Table of costs
Table of costs
AmountCost Type
dependent on eligibility Per Week
There is some availability for a funded service dependent on eligibility, but the most you can expect to pay is around £4 a week, all of which is discussed with you by the Service Advisors who take your call.


Referral required
Referral Details

You can contact any of the above numbers and speak to an advisor about the service we have to offer at Nottingham On Call, Monday - Friday between the hours of 9am - 5pm.  they will talk you through the service, costs/funding and the equipment and solutions available. 

you can also email the service 24/7 on the email address above, where the Service Advisors will pick it up on the next working day and contact you back.

A referral form will be completed over the phone and a date for the profile and installation agreed with you.

Other notes

The AT service is about finding solutions to support your individual needs where possible and we have an Occupational Therapist and a Care Co-ordinator, who can carry out a home assessment with you to determine what solutions may be suitable for you to support you at home. 

If we cannot immediately find a solution, we have a Assistive Technology Research and Development Officer, who is constantly researching the marketing and looking at new an innovative equipment that can support citizens, so it is worth contacting the service to see if we can help and support you at home.


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