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COVID-19 Personal Protective Equipment (PPE)


How to Get PPE

The following applies to all CQC and OFSTED registered Residential and Domiciliary Care Providers. 

The Central Government PPE portal can now be used by all adult social care homes and domiciliary care providers to order PPE for COVID-19 requirements. This is a change from previously when this was only an emergency top-up system. 

Accessing PPE - 6 simple steps to free PPE

The following items are available via the portal: aprons, gloves, Type IIR masks, hand hygiene and visors. There are weekly order limits but these are under review and may be increasing over the coming weeks. 

The current registration rates for social care providers are between 30-60%. If you have not done so already, you should register on the portal via this link using your CQC registered address:

If you have any questions, more information can be found at:  

PPE portal: how to order COVID-19 personal protective equipment (PPE)

You can also ring the customer service team from 7am-7pm, 7 days a week, on 0800 876 6802.

If external care providers have immediate urgent concerns over their supply of PPE, and have tried to secure stock from the approved suppliers above and the PPE portal but are unable to do so, they can register and request emergency PPE from Nottingham City Council. Please see below. 

PPE can be requested by:

  • Nottingham City Council colleagues through their Head of Service or nominated lead
  • Providers who cannot obtain PPE through:

PPE request process:

  • Check the current PPE summary guidance to identify what PPE is needed.

Note: The summary guidance is our easy read version of the national guidance. This should be reviewed along with the national guidance from DHSC on

  • You will receive an email to confirm your request and a further email to let you know where and when to collect your order (subject to approval and availability of stock).


  • If you have any queries or an urgent request, please contact us on
  • For any other PPE or COVID-19 related queries, please email
  • If you need additional, specialised health protection advice call PHE East Midlands on 0344 2254 524

    How to Use PPE

    Instructional Videos

    NHS Video: Putting on and removing PPE - Public Health England instructional

    This video demonstrates how to put on (known as donning) and remove (known as doffing) your PPE in a health and social care setting.

    • This video demonstrates both the techniques you should use to put on/remove your PPE and the order in which you should do each item
    • Following this order and using the techniques is essential in preventing contamination and infection spread
    • Where the video refers to “patients”, this means any citizens you are in contact with when providing services

    Video: Cleaning Goggles

    This video has been made by Infection Control colleagues in Nottingham to demonstrate the steps in cleaning reusable goggles.

    NHS Video: How to wash your hands

    Please make sure you follow these general principles to prevent the spread of infectious viruses, including flu and norovirus, as well as Coronavirus.

    • wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport. The NHS have produced guidelines on how to wash your hands effectively to prevent the spread of infection and you can find this on their website.
    • avoid touching your eyes, nose, and mouth with unwashed hands
    • avoid close contact with people who are unwell
    • cover your cough or sneeze with a tissue, then throw the tissue in a bin.
    • if you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or other healthcare environment.


      How to Dispose of PPE

      How do I dispose of PPE used in community settings such as care homes with arrangements for clinical waste collection?

      It is really important that PPE is put on and removed carefully. Guidance is available to provide further information on how to put on and remove PPE correctly. Following the removal of PPE it should be placed inside clinical waste bins.

      How do I dispose of PPE used in citizen’s homes?

      It is really important that PPE is removed carefully – see taking off (doffing) guidance. 

      When citizens do not have symptoms of COVID-19 waste PPE should be placed in a refuse bag and can be immediately disposed of as normal domestic waste.

      For citizens who do have symptoms of COVID-19 there are additional measure for waste PPE. Prior to the visit, colleagues should risk assess whether the household is able to adhere to the safe disposal of waste PPE. If they cannot, colleagues should take their waste away with them in a disposable rubbish bag, placed into a second bag and tied securely to dispose of at their base in accordance with government guidance.

      If the citizen is able to adhere to the safe disposal of waste, then colleagues should not remove waste PPE from the citizen’s home. Colleagues should take off their PPE when at least 2m away from the citizen or any other person. It should then be put into a disposable rubbish bag, placed into a second bag, tied securely, labelled with the date and time. Waste should be stored safely and securely kept away from children and other waste for 72 hours. After this time the rubbish bags may be placed into a citizen’s household waste bin.

      Guidance on PPE

      Local guidance

      Indication and use of Personal Protective Equipment

      Summary PPE Guidance for Nottingham City Colleagues during the COVID-19 Pandemic

      PPE summary guidance (easy read)

      Version 6: Correct as of 6th October 2020

      Infection Prevention Control Update from the NHS Nottingham and Nottinghamshire Clinical Commissioning Group

      These remain difficult times for us all and unfortunately community cases of COVID-19 in the local areas remain high so we all need to continue to maintain good IPC practices to prevent the spread of infection. The communication comes from our learning from outbreaks experienced across the area this week.

      Government guidance

      • Government guidance on how to work safely in care homes - Guidance for those working in care homes providing information on how to work safely during this period of sustained transmission of COVID-19.
      • UPDATED Guidance on the use of face masks in care homes and domiciliary care. The Government has updated its guidance on the use of face masks in care homes and domiciliary care to prevent COVID-19 transmission. The updated guidance adds a new requirement for all staff involved in care work to wear a Type I or Type II surgical mask, even when 2m or more away from service users or other staff. This guidance also applies to any staff who share an office space or communal area with care workers who care for clients, unless a workplace assessment has been completed. Evidence has shown that those infected with COVID-19 can have very mild or no symptoms and might pass on the virus to others (such as other staff or clients) without being aware of it, so it is important to reduce the risk of this happening. Please click on the how to work safely in care homes and domiciliary care links above.

        Recall and Safety Notices

        Update on Vinyl Gloves (10th November 2020)

        The updated national guidance states different gloves can be used for different purposes in care homes and home care. However, Nottingham City Council and Nottinghamshire County Council are providing Nitrile gloves, rather than Vinyl gloves, as we believe these are the most appropriate for use in care homes and home care due to their durability. You can find more information at the links below:

        COVID-19: how to work safely in care homes

        COVID-19: how to work safely in domiciliary care in England

        Recall of Cardinal Type IIR Masks (29 June 2020)

        Official notification from the NHS Supply Chain states there is a product RECALL with batches of Cardinal Type IIR masks, supplied centrally and distributed by the LRF. The fault is either with the stitching on the ties or with the foam nose strip, potentially causing particles to flake whilst it’s being worn. For more information see 

        These masks were distributed to colleagues as part of their PPE during April and early May and may no longer be in use. If are still using Cardinal Type IIR masks, please stop using these and return them to Harvey Hadden for disposal. Please order replacement masks.

        This recall note updates an advisory note from 27 May 2020.


        Recall of KN95 masks (12 June 2020)

        Official notification received from the HSE today states there is an issue with the quality of masks designated as KN95 including a lack of compliance with European standards.

        For more information see:

        If you are still using KN95 masks, please return these to Harvey Hadden and order replacement masks


        Advisory on LRF Type II Masks (13 May 2020)

        The LRF have issued Type II masks. Whilst our records suggest that none of these masks have been distributed to colleagues in Nottingham we request you check that all the masks you’ve received are Type IIR.

        Type II masks are not fluid resistant so can be used as a surgical mask, for example when preparing food for someone in the extremely vulnerable shielding group, but cannot be used in a direct and/or personal care situation

        These masks are not easily distinguished. Please follow the guidance on this page for PPE requirements and usage.


        Recall of Tiger Eye Protective Goggles and Frames (9 May 2020)

        Official notification was received from the Department of Health and Social Care stating that Tiger Medical Products protective goggles and frames supplied through the National Supply Chain and distributed by the LRF do not meet the current requirements for splash protection and therefore should not be used whilst we have sustained transmission of COVID-19. 

        All colleagues who have goggles as part of their PPE should arrange to return them as described in the letter from the LRF (see below) and collect replacement eye protection. Whilst we recognise that colleagues may be concerned, the letter from central government states the risk from using Tiger Eye protective goggles and frames in direct patient contact, when not performing aerosol generating procedures (AGPs), is limited.

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