Wherever possible we want to enable issues and disagreements to be discussed and resolved at the earliest opportunity. This may be an informal chat with a teacher, social worker or health professional initially. Schools, colleges and services will have their own published policies and/or guidance for addressing complaints and disagreements and the arrangements described below are not intended to replace these.
However, there may be instances where a more formal opportunity for meeting and talking with those involved in supporting children and young people with special educational needs and/or disabilities (SEND), facilitated by an independent and neutral third party is required. Such discussions would include the parents and carers but may also involve the children and young people themselves, as appropriate.
This guidance sets out two slightly different processes depending on the nature of the issue/disagreement, in line with the SEN Code of Practice.
Disagreement Resolution is the process for exploring and addressing issues about any aspect of SEND provision, including health and social care disagreements. The child or young person does not have to have or be in the process of an Education, Health and Care (EHC) needs assessment, in order to access the disagreement resolution process. It is intended to provide a quick and non-adversarial way to resolve disagreements.
Global Mediation delivers mediation advice and independent disagreement resolution and mediation across the East Midlands region. Their services are free of charge to users and can be accessed by telephoning 0800 064 4488. Global Mediation is able to provide neutral and independent advice on the mediation process and offers disagreement resolution and mediation, if required.
Once you have received mediation advice, it is your decision whether you want to try mediation before making any appeal to the First-tier Tribunal.
If you do not want to try mediation, then the mediation adviser will, within 3 working days, issue you with a certificate, which you will need for the tribunal process.
0800 064 44 88
In contrast Mediation Services are specifically focused on issues and disagreements relating to EHC needs assessment processes and plans. This includes where a request has been made for an assessment for an EHC plan and that request has been turned down by the Local Authority. Decisions relating to the assessment process or the educational provision or needs described in an EHC plan can be appealed to the First Tier Tribunal. (Please see the link to downloadable guidance about the First Tier Tribunal and lodging an appeal on the right of this page).
Obtaining Mediation Advice
A parent or young person wishing to appeal to the First Tier Tribunal about the education elements of EHC needs assessments and plans will need to obtain a certificate to demonstrate that they have at least considered mediation before the Tribunal will accept their appeal. This certificate will be issued by a Mediation Adviser, who can provide support and guidance to you about what can be appealed to tribunal, how mediation can be accessed and who the appointed mediators are for the East Midlands.
You do not have to contact the mediation adviser prior to registering an appeal with the Tribunal, if the appeal is solely about the name of the school/college/other institution named in the EHC plan, or the type of school/college/other institution specified in the plan, or the fact that no school or other institution is named.
Mediation advice is also not required where the disagreement is in relation to a disability discrimination claim. (Please see the downloadable guidance on this page for further information about disability discrimination claims).
Following a tendering process Global Mediation Ltd was appointed to provide Mediation Advice across the East Midlands region. This service is free of charge to users and can be accessed via the following Freephone number – 0800 064 4488.
Global Mediation Ltd is a separate organisation from the providers of mediation services in the East Midlands and is therefore able to provide neutral and independent advice on the mediation process and refer you to a mediation provider, if appropriate.
Deciding whether to go to mediation or make an appeal to the Tribunal
Once you have received mediation advice, it is your decision whether you want to try mediation before making any appeal to the First Tier Tribunal.
Global Mediation will give you further information about the providers who successfully tendered to offer mediation services for the East Midlands. If you decide to proceed with mediation they will refer your details onto your chosen provider so that you don’t have to give the same information all over again.
If do not want to try mediation, then the Mediation Adviser will issue to you, within 3 working days a certificate which you will need to send to the Tribunal, if you wish to register an appeal.
The SEND Code of Practice makes it clear that people and young people will not be disadvantaged at the Tribunal if they have chosen not to proceed with mediation.
Appeal to the Special Educational Needs and Disability Tribunal
Feedback from parents across the region indicated that they wanted a choice of provider when it came to mediation. As a consequence a tendering exercise was conducted on behalf of the 9 local authorities in the East Midlands. The opportunity to tender was advertised nationally and across the EU and a total of 6 providers applied. These tender bids were evaluated against a number of criteria including amongst other things: experience in delivering such services; training and safeguarding arrangements; and value-for-money. In total 2 providers were successful in being awarded contracts to deliver both disagreement resolution and mediation services – KIDS and The Together Trust, whilst a 3rd provider – Global Mediation (see above) were awarded the contract to deliver independent mediation advice. Mediation can take place about all elements of the plan including education, health and social care provision and information.
In order to progress an appeal (except where this about the name or the type of placement – see above) or if you wish to consider mediation please contact Global Mediation on 0800 064 4488, to ensure that you receive impartial mediation advice first.
If you wish to proceed with mediation please do not contact KIDS or The Together Trust directly. If you do contact KIDS or The Together Trust regarding a mediation matter without obtaining mediation advice first, these providers have been advised to refer the matter back to Global Mediation Ltd.
The Government has extended the powers of the First-tier Tribunal (SEND), sometimes referred to as the ‘SEND Tribunal’, to make non-binding recommendations about the health and social care aspects of Education, Health and Care (EHC) plans.
You are able to request recommendations about the health and social care needs and provision specified in EHC plans, in addition to the educational aspects, when making a SEND appeal. This gives you the opportunity to raise all your concerns about an EHC plan in one place. These type of appeals are known as extended appeals.
It is only possible for the Tribunal to consider the health and/or social care aspects of the EHC plan where you are already making an appeal in relation to the education aspects of the EHC plan and the education aspect must remain live throughout the appeal.
What does this mean for parents and young people?
If you are unhappy with a decision not to issue an EHC plan, or with the special educational content or placement in the plan, you can make an appeal to the SEND Tribunal. This trial now gives you the opportunity to also request recommendations about the health and social care content of the plan at the same time. This will mean the Tribunal will take a more holistic, person-centred view of the needs of the child or young person.
This does not prevent you also complaining about other aspects of your disagreement through other complaint procedures. You should seek advice about the different routes available, including from your local Information Advice and Support Service (IASS) Ask Us Nottinghamshire
If the SEND Tribunal makes a recommendation about health or social care elements of an EHC plan, this is non-binding. The local authority and/or health commissioner is generally expected to follow such recommendations, but they are not legally binding. Where they are not followed, the reasons for not following them must be explained and set out in writing to you and to the Department for Education through the evaluators. If they are not followed, you can complain to the Local Government and Social Care Ombudsman (LGSCO) and/or the Parliamentary and/or Health Service Ombudsman (PHSO) or seek to have the decision judicially reviewed. Further information on the roles of these bodies can be found on their websites.
When can a parent or young person request recommendations about the health and social care elements of an EHC plan?
You can request the Tribunal makes recommendations about the health and/or social care aspects of EHC plans as part of an appeal relating to:
- The description of the child/young person’s special educational needs in an EHC plan
- The special educational provision specified in an EHC plan
- The school or other educational institution named in an EHC plan
- A decision by the local authority not to issue an EHC plan
- A decision by the local authority not to carry out a re-assessment for a child/young person who has an EHC plan
- A decision by the local authority not to amend an EHC plan following a review or re-assessment
- A decision by the local authority to cease to maintain an EHC plan
What does this mean for local areas?
This places responsibility on local authority SEND teams to:
- Inform parents and young people of their rights through decision letters and the local offer
- Provide evidence to the Tribunal from the health and social care bodies in response to any issues raised within the timeframe set by the Tribunal, seeking permission to bring additional witnesses to the hearing as necessary
It also places responsibility on health and social care commissioners to:
1. Respond to any request for information and evidence within the timeframe set by the Tribunal
2. Send a witness to attend the hearing as required
3. Respond to the parent/young person and the LA SEND team within 5 weeks of a recommendation being made, setting out the steps they have decided to take or giving reasons why they are not going to follow the recommendation.
How can a parent/young person request a health or social care recommendation?
If you wish to appeal against a local authority decision on any of the grounds above and want to request that the Tribunal considers your concerns about the health and/or social care aspects of the EHC plan, you should follow the normal process for bringing an appeal to the Tribunal and tick the box on the form relating to a health and/or social care appeal. Advice on making SEND appeals to the Tribunal and the appeal form is available on the GOV.UK website.
As a parent/young person, do I have to consider mediation before registering an appeal?
Before you can register an appeal with the Tribunal, you must contact a mediation adviser within two months of the LA decision you wish to appeal and consider whether mediation might be a way to resolve your disagreement with the LA. If you want to appeal only about the school or other institution named in the EHC plan you do not have to contact a mediation adviser.
You can go to mediation about the health and social care elements of an EHC plan, but this is not compulsory. You can request recommendations about health and social care issues without having to receive mediation advice or attend mediation about those issues, provided there is also an education issue about which you are appealing.
Once a mediation adviser has been contacted, or once you have taken part in mediation, you will be issued with a certificate. This will be necessary if you are still unhappy and wish to progress to an appeal with the Tribunal. An appeal to the Tribunal must usually be made within two months of the decision about which the appeal is being made or one month following the issuing of the mediation certificate, whichever is the later.
If mediation resolves the educational issues, you will not be able to appeal to the Tribunal on any health and/or social care aspects of the EHC plan. However, mediation provides an opportunity for us to resolve disagreements and it can be completed more quickly than an appeal. It does not affect your right to make an educational appeal, and some aspects of the disagreement can go to appeal even when other aspects are resolved.
Help and further information on extended appeals