Multi Operator Self Exclusion Scheme (MOSES) - Gambling Support

Are you concerned about the time and money you spend gambling?

We can help you make a commitment to stay away from betting shops. For other self-exclusion and support options, visit here.

Mobile users can call the self-exclusion team on 0800 294 2060.

The Self Exclusion Process

Contacting Us

• You call the team on 0800 294 2060
• During the call you will be asked to identify areas that you visit or are likely to visit taking into account where you live, work and socialise
• A member of the team will use a mapping tool to locate the relevant betting shops and add the premises to your exclusion

To Complete the Process

• You will have to provide a copy of photographic ID (passport or driver’s licence) and a good clear up to date photograph of your face – this can be done by post or by e-mail
• The team will create your self-exclusion using the photograph you provided and will circulate it to the Bookmaker
• The team will retain your photographic ID which will not be used for other purposes
• The Bookmaker will then ensure the self-exclusion is circulated to the relevant betting shops

Once Activated

• You can add additional betting shops to your exclusion at any time by calling the team
• You will be excluded for a fixed term period of 12 months
• You cannot leave the scheme before the exclusion period has ended
• If you chose to return to gambling once the exclusion period has ended, you will be subject to a 24hour cooling off period

NB: You can choose to use the service again at any time even if you decided to return to gambling by following the above steps.

By Joining the Scheme, you are agreeing that

• The contact information and photo you provide will be shared with the participating Bookmakers
• You will not enter any of the betting shops listed on your exclusion
• This is set out in the Terms and Conditions of the services – which can be seen here.

This outline sets out the core parts of the scheme. In the Frequently Asked Questions section of this website, we hope to deal with the various issues that might arise.